90-Day Money Back Guarantee

We are so sure about the results of your purchase we're backing it with a 90-Day Money-Back Guarantee.

All we ask is that you try the product(s) for a full 30 days before deciding if you want a refund.

Why? It's simple really. Natural herbal products take a while to build up in your pet's system. This means it can take up to a few weeks before you notice the effects.

Remember, these aren't prescription drugs, they're plant extracts.

If you give them time to work, you will be pleasantly surprised.

So give our products a full 30 days of use before deciding what you think of them.

If you love them, great! But if after trying them for 30 days you're not satisfied, send them back for a full refund (minus shipping).

Our promise:

  • We accept returns on all items within 90 days from date of delivery
  • We will refund the entire purchase price of the order (minus shipping)
  • There are no hidden fees or re-stocking fees

Please note:

  • We can only issue refunds for the items returned to us so please send back all empty, open and sealed items.
  • A single product can only be returned once per person, per household. Use of a product after stating it is unsatisfactory and attempting to return the product a second time will not be honored. This allows us to continue to offer this generous guarantee and prevent fraudulent returns.
  • Without a return authorization we can not refund your purchase.
  • Once return authorization is issued, your package must be post marked within 5 days to have the items returned promptly

Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.

Please understand that it will take some time to process your return. Your credit should be finalized 5-10 business days after we receive your return in the warehouse.

To get a return authorization number please contact us within 90 days of the shipment date. You can email or call us with your questions, comments or concerns at any time. We welcome and appreciate your feedback. We hope that you enjoy shopping at PetWellbeing.com and feel confident about your purchases.

You can obtain a return number by calling a customer service agent at 1-877-633-2401 or email customerservice@petwellbeing.com

Returns must be sent (freight pre-paid) to:

Attention: Returns
PetWellbeing.com
438 Westridge Parkway
Building 100
McDonough, GA, 30253
USA

Or

Attention: Returns
Natural Wellbeing Distribution Inc.
Suite #2005 - 401 West Georgia Street,
Vancouver, BC V6B 5A1
Canada

 

Please be aware that Drinkwell pet fountains cannot be returned once it is has been set up and used, this is for hygenic reasons.

For troubleshooting instructions please contact the manufacturer and see here: http://www.vetventures.com/faqs-vv.asp

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Customer Service

1-877-633-24011 877 633-2401

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90 day money back guarantee