Same-Day Shipping: Business Days Only

All orders received before 11:00 a.m. PST will be shipped the same business day, so long as the items are in stock and the customer's billing address matches that which is on file with their credit institution. If the billing address does not match the address on file with the credit institution, we cannot ship your order until we confirm the correct address. All orders received after 11:00 a.m. PST will be shipped the next business day.

Please note that we do not ship or deliver on the weekends or on holidays. If you select expedited service on Saturday, you order will be shipped the next business day.

FREE UPS Ground Shipping for orders over $50.00*

**within continental United States We ship all of our products directly to you from our warehouse in Washington State.

Shipping expectations for the Continental United States

United States Postal Service - American PO Boxes and APO orders will only be sent via USPS with a delivery expectation of 3-10 business days. This is a shipping expectation not a guarantee. Delivery expectation for orders being shipped outside of the continental United States will vary depending on location and type of delivery service selected. Please do not choose this option if you are able to chose UPS.

United Parcel Service Ground Delivery- deliveries can be expected to arrive in 4-7 business days after the day it was shipped within the continental United States.

United Parcel Service 3 Day Select - delivery within three business days after the day it was shipped to and from every U.S. address in the continental United States.

United Parcel Service Second-Day Delivery - on-time delivery throughout the U.S. and Puerto Rico by the end of the second business day after the day it was shipped. Intra-Alaska shipments are not guaranteed. Deliveries to remote locations in Alaska and Hawaii may take an additional 1-5 days.

UPS Next Day Air Saver Delivery - parcel delivery on the next business day after it was shipped. Please note that this service is available to the 48 contiguous states, but may not be available to some rural areas. Please note that some addresses in Alaska and Hawaii will have an additional day of shipping added due to end of day shipping commitments.

UPS Worldwide - guaranteed on-time delivery from 2-5 business days after the day it was shipped. Please note that extra customs and duty is required for this delivery method so please check with your local Customs office.

Shipping Restrictions & Information for delivery outside of the USA:

• Please do not order items that are illegal to import into your country. Laws are different in every country and they change frequently. We are not responsible for knowing these laws and keeping up with the changes. It is your responsibility as a shopper to check with your local Customs office to see if your country permits the shipment of our products to your country.
• If the package is seized by Customs officials for any reason and we do not receive the package back, we will not issue you a refund or credit. If we do receive the package back after being seized, you are still responsible for the shipping and surcharges plus a 15% restocking fee.
• As well you are responsible for any duties or taxes that may apply. We do not collect any customer's duties or taxes from you and do not know how much they will cost you. Check with your local customs office to determine what if any fee and taxes will be applicable.
• We report the exact amount of the sale and the contents of the package on the Customs form. Please do not ask us to claim less than the actual purchase amount or to claim that a different product is being shipped. If PetWellbeing is charged for YOUR taxes and/or duties on the shipment, we will post the charge to your credit card. Where possible for a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or any other incorrect description.
• Please note that International and Canadian deliveries may be delayed at the border for an extended time. This delay is random, not all parcels are stopped.
• We reserve the right to decline an order for any reason.

Canadian Shipments

Regular Canadian orders are shipped via the post office (USPS and Canada Post), as it is by far the most cost effective method. All Canadian orders, regardless of size, are subject to a flat rate of just US $5.99.

Canadian customers please note: your letter carrier may collect HST, GST and/or PST upon delivery, depending upon your province. Sometimes, taxes are not charged. We have no control over this. Please do not ask us to declare a lower amount on the customs declaration. To do so would be illegal.

Please note that Canadian deliveries may be delayed at the border for an extended time. This delay is random, not all parcels are stopped.

We reserve the right to decline an order for any reason.