FREQUENTLY ASKED QUESTIONS
We've answered some of the most frequently asked questions below. If you have questions or concerns that are not addressed below, please contact us. We'd love to help. Call our customer service team at 1-877-633-2401.
Full details on our 90-day money-back guarantee can be found here: http://www.naturalwellbeing.com/nwb/guarantee
We have several international warehouses to best service our customers, depending upon their region. Our warehouses are conveniently located in the USA (California, Georgia), Canada (Toronto, Vancouver) and UK.
Standard shipping is estimated at 2-9 business days (not guaranteed). We have expedited shipping options available as well. More detail for each shipping method can be found on the site here: http://www.naturalwellbeing.com/nwb/shipping
All shipping options are details on our site here: http://www.naturalwellbeing.com/nwb/shipping . When it comes to low-weight shipping for residential customers, consider the efficient, economical UPS SurePost® service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. UPS SurePost® service reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations.
Our warehouse staff work quickly and efficiently to ensure your order is processed immediately. You can contact us immediately to request cancellation or changes and we will do our best to accomodate your requests however this cannot be guaranteed.
Our ingredients are sourced from suppliers who meet our stringent vendor qualifications and rigorous GMP standards, including the highest quality of purity and safety.
Our products are manufactured in the USA and Canada in GMP-certified facilities.
We do! The details of our clinical study for Hair Essentials can be found here: http://www.hairessentials.com/he/clinical-study-b.
Dietary supplements, including health claims, are regulated by the FDA. However, supplements are not the same as drugs and do not require pre-market FDA approval. Our manufacturing facilities are FDA-registered.
Because our business practices are entered into and executed in the USA, and the majority of our business is carried out in the USA, we bill in USD.
To apply for a wholesale account, please fill out our online wholesale inquiry form here: (insert link to w/s form). Our wholesale division will review and follow up with you.
Yes. Our reviews are 100% legitimate, from real customers. They are handled by an external, unrelated third-party to ensure no bias.
You can login to your account and click "My Staywell Auto Delivery". You can also contact our customer service team for any changes you wish to make and we are more than happy to assist.
If you're receiving additional packages, you have subscribed to the Staywell Auto Delivery Program. You can login to your account to make changes or call our customer service team for assistance.
If you're taking any medications (prescription or over-the-counter), or have any health condition, consult with your physician before taking any dietary supplements.